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Termes & Conditions
Security and Privacy
Voilà guarantees the confidentiality of information you provide us. None of the information provided will be revealed to a third party. Voilà does not sell its lists of users.
Voilà has chosen to use the PayPal payment service. Paypal attaches great importance to the security of your information, your transactions and your money. PayPal automatically encrypts confidential data transmitted between your computer and the Paypal system using SSL (Secure Sockets Layer).
The mode of payment is done by credit card or PayPal. The cards accepted are Visa or MasterCard. All prices are in Canadian dollars. The costs of transport and delivery, and sales taxes (applicable depending on the delivery address), are extra.
Our prices are in Canadian dollars (CDN).
Sales taxes apply depending on the delivery address:
- Quebec: GST 5% PST 9.975%
- Prince –Edward Island: HST 14%
- New Brunswick, Ontario, Newfoundland and Labrador: HST 13%
- Nova Scotia: HST 15%
- Other provinces and territories: GST 5%
Shipment of orders is via Canada Post, Expedited. The packages will be delivered within 3 to 5 working days of receipt and payment of your order.
Postage fees are free for all orders over $ 75 before taxes.
For purchases of less than $ 75:
- Add $ 10 to your bill for packages sent within the 10 Canadian provinces.
- Add between $ 15 to your bill to ship to the 3 territories of Canada: the Northwest Territories, Nunavut and Yukon.
In the USA:
Shipment of orders is via Canada Post (trackable package). Parcels are delivered within 4 to 7 business days of receipt and payment of your order.
Postage fees are free in the United States for all orders over $ 75.
For purchases of less than $ 75:
- Add $ 15 to your bill. Any taxes and customs import are the responsibility of buyers. We are not responsible for delays, if any, caused by customs.
- We invite you to send us an email to firstname.lastname@example.org and we will be happy to organize shipping for you. Please note that a minimum of $ 100 is required for all international orders.
- Shipment of orders is via Canada Post (trackable package). Parcels are delivered within 6 to 10 business days of receipt and payment of your order.
- Postage fees are free international on any order over $ 300.
- For purchases of less than $ 300, the shipping costs will be calculated according to weight and shipping area. The amount will be added to your bill.
Returns and Exchanges
Our first goal is your satisfaction. If you are not completely satisfied with your purchase, return your unopened product in its condition and original packaging within 10 days of purchase.
Returns must first be accepted by Voilà. The procedure is as follows:
Inform the customer service of your intentions at email@example.com email upon receipt of the package.We will give you the return procedure.Please return in full the contents of your package. Note that shipping costs for any return of goods will not be refunded.
We will be happy to replace or refund the purchase of your product as soon as we receive the damaged product. Please send an email to: firstname.lastname@example.org within 3 working days of receipt of the damaged product. We will give you the return procedure. For damaged goods, return shipping costs will be covered by Voilà.